Refund Policy

Last updated: 4 April 2026

1. Overview

Metusa Property Ltd, trading as Metalyzi (company number 15651934, registered in England and Wales), is committed to fair and transparent refund practices. This policy explains when and how you can request a refund for purchases made through our platform at www.metalyzi.co.uk.

Our registered address is 9D Worrall Street, Salford, Manchester, M5 4TZ. If you have any questions about this policy, please contact us at contact@metalyzi.co.uk.

2. 14-Day Cooling-Off Period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your purchase within 14 days of the date of purchase without giving any reason.

However, please note that if you request that services begin within the cooling-off period (for example, by generating a property deal report), you acknowledge that you may lose the right to cancel once the digital service has been fully performed. By generating a report, you expressly consent to the immediate performance of the service and acknowledge that your right of cancellation will be lost once the report has been delivered.

3. Subscription Refunds

We offer the following subscription plans:

• Free: £0/month — 1 report per month
• Starter: £29/month — 5 reports per month
• Pro: £79/month — 20 reports per month
• Unlimited: £199/month — unlimited reports per month

The following refund rules apply to subscription plans:

• You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period, and you will retain access to the service until that date.
• No partial refunds are provided for unused time remaining in your current billing period.
• If you cancel your subscription within 14 days of purchase and have not generated any reports during that billing period, you are entitled to a full refund in accordance with your cooling-off rights.

4. Pay-Per-Deal Refunds

Our Pay-Per-Deal option is priced at £15 per report. The following refund rules apply:

• Once a report has been generated and delivered to you, no refund is available. This is because the digital content has been fully performed with your prior consent.
• If a report fails to generate due to a technical error on our side, you are entitled to a full refund or an account credit at your choice. We will investigate all such claims and aim to resolve them promptly.

5. How to Request a Refund

To request a refund, please email us at contact@metalyzi.co.uk with the following information:

• Your full name and the email address associated with your account
• The date of purchase
• Your order or transaction reference number
• The reason for your refund request

We will acknowledge your request within 2 business days and aim to resolve all refund requests as quickly as possible.

6. Refund Processing

Approved refunds will be processed within 14 days of approval. Refunds are issued to your original payment method via Stripe, our payment processor. Depending on your bank or card issuer, it may take an additional 5-10 business days for the refund to appear on your statement.

7. Exceptions

Refunds will not be granted in the following circumstances:

• Reports that have already been generated and delivered to you, as the digital content has been fully performed.
• Accounts that have been terminated due to violations of our Terms of Service or Acceptable Use Policy.

8. Your Statutory Rights

Nothing in this refund policy is intended to affect or limit your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If any provision of this policy conflicts with your statutory rights, your statutory rights will prevail.

For further information about your statutory rights, you may contact Citizens Advice at www.citizensadvice.org.uk or call the Citizens Advice consumer helpline.

9. Contact Us

If you have any questions about this refund policy or wish to discuss a refund request, please contact us:

• Company: Metusa Property Ltd, trading as Metalyzi
• Company Number: 15651934 (registered in England and Wales)
• Address: 9D Worrall Street, Salford, Manchester, M5 4TZ
• Email: contact@metalyzi.co.uk
• Phone: +44 7949 588127
• Website: www.metalyzi.co.uk